services
HCP
Recruitment
We have a fully trained and BHBIA registered telephone unit that specialises in the
recruitment of Healthcare Professionals across the UK. We operate an ongoing training
programme for all our employees.
We can aid in the recruitment of Specialists in both Primary and Secondary care and have the
capability to undertake a variety of both qualitative and quantitative research.
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Paper and Pencil Interviews (PAPI)
We have a telephone unit fully trained in paper and pencil interviews, all data collected from the interview are recorded question by question on any template you provide us. Hard copies of all interviews can be sent via post or inputted into a data file for your records.
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Individual depth interviews
Our team specialise in the recruitment of Individual depth interviews (IDIs) recruiting respondents that fit your criteria to locations across the UK. This allows our clients to interview our respondents one to one.
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Hall Tests
Hall tests offer the opportunity for respondents to see or test products or stimuli in ‘real life’. They would attend a venue, view or handle the product or stimuli and give their opinions (whether positive or negative) live with the stimuli in front of them.
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postal studies
We have conducted many Postal studies over the years, whether it be with Healthcare Professionals, Patients, Consumers or Businesses. We can complete the whole process for you in-house, including designing the questionnaire, printing, postage, and collating all the responses for analysis. Some respondents prefer to complete the survey in their own time, in the privacy of their own home and anonymously. This process can cater to those requirements.
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Transcribing
We have a dedicated team with over twenty years experience that offer an audio transcription service. We specialise in intelligent verbatim transcription of digital audio.
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Patient
Recruitment
We have a team of specialist recruiters that are carefully selected for patient recruitment and fully trained to and registered with the BHBIA. Ongoing training and development plays an important role in acquiring the relevant skills needed for successful patient recruitment. Relationships have been and continue to be built with both patient support groups and health care professionals enabling us to recruit in a diverse range of therapy areas for both qualitative and quantitative projects.
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Computer Aided telephone interviews (CATI)
We offer a full data processing service including computer aided telephone interviewing. We can work from any preloaded platform to insert any data collected during the interviews. This is a very good method for our clients to receive instant data.
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focus groups
Our telephone unit is well-versed in the recruitment of focus groups. We recruit respondents to attend venues across the UK whereby they are interviewed alongside other colleagues in their chosen specialty. Focus groups allow for clients to gain multiple opinions in one interview.
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Product Placements
Your product would be posted to the respondents by our team, who would track the progress, speak directly with the respondents to ensure they have received the product, are not facing any difficulty using the product and ensuring that the product is returned efficiently. Once respondents have used the product they complete a questionnaire about their experience and return this to our team. We can then analyse all the responses and create a report if required.
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forums
Forums are a good way of getting information about a product or service and being able to interact with the respondents online. We are able to set up a forum using our in-house team, recruit targeted respondents to join the forum and track their participation. Respondents can interact with each other and comment on others daily updates. It is a great way to get feedback across multiple cities and a more cost effective way of doing so.
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Content Analysis
We have a specialised content analysis team that extract and identify valuable quotes that can be entered into a template adaptable on word, excel or powerpoint (whichever suits your reporting needs).
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Consumer
Recruitment
Specialising in consumer recruitment we have a dedicated telephone team of consumer
recruiters supported by a network of field researchers covering the UK, both quantitative
and qualitative projects can be undertaken, irrespective of sample size.
Whilst offering consumer recruitment we can also offer a specialist insight into the
healthcare sector, effectively bridging the gap between medical and consumer market
research.
Computer aided web interview (CAWI)
We can send potential respondents a preloaded link (screener and Questionnaire) using our computer aided web interview service. This allows our respondents to complete in their own time and our clients to access their data at any time.
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tele-depths
Our moderators are qualified to conduct Telephone Depth interviews and can be fully briefed on your needs. These are audio recorded so they can be analysed by ourselves or sent directly to clients. This method means we can interview respondents across the UK in a short timescale across multiple locations.
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blogs
From time to time, we recruit respondents to write a blog about a particular product. Similar to a forum, we recruit relevant respondent types, ask them to blog about their experience, and participants can comment on each other’s blogs. Blogs allow respondents to voice their opinions in as much details as they like, sometimes following a certain guideline provided by yourselves.
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mystery shopping
There are many benefits to conducting your market research via mystery shopping. It can be used to evaluate weaknesses within your company, highlight performance issues and help you recognise good performance. Our service offers recruitment of mystery shoppers, coordination of specific scenarios you would like investigated, retrieval of the information gathered and collation of data into a report.
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Moderating
Our moderators have extensive experience in managing group processes and dynamics to ensure the smooth running of a discussion whilst addressing client's objectives.
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